Current curb-side protocol is as follows:

**Updated June 2023**

1. We are still choosing to offer “curb-side” service ONLY for all appointments and medication pick-up orders until further notice and are not allowing clients into the building (see #2). We have decided that this is the safest decision for our clients and staff members and for our one doctor on staff. Masks are not required outside the building. We will bring your pet inside for the exam while you wait in your vehicle. Curb-side service will apply to ALL clients until further notice.
2. You may access the restroom at any time while you are here by following the sidewalk to the left of the front door and enter thru the side door on the SW corner of the building on the Grand River side.
3. All pet’s must be on a leash or in a carrier. We have slip-leashes if needed.
4. CALL: 517-655-2777 that you have arrived and what vehicle you are in. A technician will come to your vehicle to bring your pet inside for the exam while you wait in your vehicle. 
5. We will provide a phone consultation with Dr. Ramsey and a written discharge summary once the appointment has been completed.
6. A staff member will complete the check-out process over the phone and then bring out your medications, discharge instructions and receipt. They are also well qualified to answer any questions you may have!
7. FOR MEDICATION PICK-UPS: We will place the medication inside our vestibule at the front door on a table. As always, we can mail medications if preferred but mail service has been very unpredictable (can take 2-7 day on average but has taken as many as 14 days) so please order medications at least two weeks before you will need them.

WE CAN’T THANK OUR WONDERFUL CLIENTELE ENOUGH FOR YOUR PATIENCE AND KINDNESS AT THIS TIME WHILE WE WORK TO CARE FOR YOU PETS!!

ATTENTION:  If you are sick in anyway, or are displaying symptoms of Coronavirus, or if you have been exposed to another person that is infected, PLEASE CANCEL YOUR PET’s APPOINTMENT.

UPDATE: Starting May 30th, 2023- We are allowing ONE owner to come in with their pet for the exam. Please call to check in. Wait in the parking lot or in your car and we will notify you when a room is ready. You may elect to continuing doing a curbside appointment if you choose. When we choose not to do curbside, we are unable to get as many appointments in to be seen. Therefore, if we have high demand and patients with issues that cannot wait, we will ask that you wait in your car. Thank you for understanding.