New Client Information
Please read the information on this page before deciding to schedule an appointment. If an appointment is scheduled, we will ask you to provide an email so that we can send you directions and a new client form link. Thank you!
COVID-19 (Coronavirus) CLIENT INFORMATION
Even though restrictions may be lifted, we are going to continue to only offer “curb-side” service at this time until further notice and are not allowing clients into the building to help prevent the spread of COVID-19 and to protect our clients and employees so that we may remain open to care for your pet.
Even if you have recently received the COVID-19 vaccine or have previously recovered from a positive COVID-19 diagnosis, you must remain in your vehicle during your pet’s appointment. See below information for bathroom access.
We will examine your pet inside the building while you wait in your vehicle. Dr Ramsey will consult with you personally during the exam. We certainly respect your decision to cancel or postpone your pet’s appointment at this time if you do not wish to have your pet examined in this manner.
We are open Monday through Thursday 8:00 am to 4:30pm.
Appointments are scheduled Monday and Thursday 8am-4:15pm.
Tuesday and Wednesday are reserved for surgery appointments.
We are CLOSED Friday, Saturday and Sunday.
Should I inform Dr Ramsey and his staff if my pet may bite?
PLEASE inform us PRIOR to exam if your pet may become nervous with restraint or close contact so that we may have you place a muzzle. Even if your pet has never snapped at, or bitten anyone before, our exam requires us to be eye-to-eye with your pet, and can cause some pets to become nervous and/or anxious. Please understand that this is for our protection and will not harm or traumatize your pet in any way. If your pet shows ANY sign of fear or aggression (growling, showing teeth, etc) we will require a muzzle be placed by you to complete our exam. If you are unable (or unwilling) to muzzle your pet when necessary, please understand that we may be unable to attempt or complete an exam. Thank you for your cooperation and understanding!!
Should I inform Dr Ramsey and his staff if my pet does not like other animals?
Absolutely. We can arrange a scenario so that your pet will not come into contact with another pet while entering or exiting our building. Please check in with the front desk WITHOUT your pet and we will make sure that an exam room is available to isolate your pet.
How long will my pet’s appointment take?
Please realize that we make a sincere attempt to see you on time for your pet’s appointment. However, because of the limited options for animal ophthalmologists in the state of Michigan, we have to accommodate emergency appointments on a daily basis. Please understand that these emergencies may cause unavoidable delays in our schedule. We will provide you and your pet with the same careful attention devoted to others. Most new appointments last 20-40 minutes. Medical and surgical re-evaluation appointments vary between 5 and 20 minutes. Early morning appointments and appointments immediately after lunch are most likely to be on-time.
What if I no show or cancel an appointment with less than 24 hours notice?
Appointment Confirmation Policy: We will send an email and/or call to confirm your pet’s appointment. You must reply to the confirmation email or call us at 517-655-2777 to confirm your appointment with at least 24 hours notice. It is your responsibility to confirm the appointment. If you do not call to confirm at least 24 hours before the start of your appointment, we will give your appointment away to another patient.
We have more patients who need ophthalmology care than we have room in our daily schedule to provide. When a patient does not show up for their appointment or cancels too close to their scheduled time, we are unable to fill this appointment time with another patient who desperately needs care. This policy is our attempt to ensure that both you and our other patients receive the care that you need.
No Call/No Show Policy: We understand that there are times when you must miss an appointment due to emergencies or obligations for work or family. However, when you do not call to cancel an appointment, you are preventing another patient from getting much needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. If an appointment is not cancelled at least 24 hours in advance or you do not show for your appointment you will be charged an $85 missed appointment fee. We will forgive any weather related cancellations, at any time, as most of our clients must travel a distance. Clients who “No Call/No Show” will NOT BE RESCHEDULED. If you disagree with this policy, please do not schedule an examination appointment at The Animal Ophthalmology Center.
What if I’m running late for my appointment?
We understand that most of our clients must travel a great distance to our clinic and unforeseen traffic and weather related issues may occur during your travels. If you think you may be running late, please call our office so that we may advise you if your late arrival can be accommodated, or if we will need to reschedule your appointment. In most cases, we can accommodate you, but please understand that if you arrive late, we may delay your appointment to keep on schedule and you will be worked in as soon as possible.
What is the approximate cost of an examination?
Our standard examination fee starts at $240. This includes a complete ophthalmic examination of both eyes, using slit lamp biomicroscopy and indirect ophthalmoscopy and tonometry (measures pressures of the eyes). Any additional diagnostic procedures that are indicated for your pet’s particular problem (such as tear testing, fluorescein staining of the eye, etc.) are not included in the standard examination and charges will be incurred for any other diagnostic tests in addition to the standard examination fee. If medications are dispensed, additional charges for medications will also be incurred in addition to the examination fee and diagnostic testing fees.
Therefore, the cost for an ophthalmic evaluation of your pet will depend on the nature of your pet’s eye problem, and if any additional specialized diagnostic testing is required for your pet. For example, when cataracts are suspected, we may or may not have to perform an ultrasound in addition to the complete ophthalmic examination, thus adding a $165 ultrasound fee to your standard exam fee of $240. Medications may also be dispensed when indicated and additional charges for medications will also be incurred. Financial estimates provided by telephone, based on your description of the eye abnormality present, are approximate estimates. Please understand that we cannot give an exact cost of services over the telephone.
Please understand that it is absolutely critical that we perform our own exam and diagnostic testing (even if your veterinarian has previously done the same diagnostic tests) so that we can provide you with a correct diagnosis and treatment plan for your pet. We can accept lab work that was previously done by your veterinarian but this may also need to be repeated in certain cases. We understand that this might be frustrating but again it is absolutely critical and mandatory.
If my pet requires eye surgery, when (which days) is surgery performed by Dr. Ramsey?
Surgical appointment drop-off times are scheduled between 8am-10am on Tuesdays and Wednesdays. We try to schedule your pet’s drop-off time at least 2 hours before surgery is scheduled to allow for blood work, pre-medication, IV catheter placement, and other pre-surgical diagnostic testing and surgical preparation. Most pets are hospitalized for an average of 4-6 hours. PLEASE NOTE: This period of time can vary as we see emergency appointments almost daily, thus our surgical schedule may be later than anticipated or scheduled. Discharge times from the hospital are scheduled between 3-4:30pm. We will call you when surgery for your pet is finished. We will also provide you with a complete report on how your pet’s surgery progressed, and assign a pick-up time your pet will be ready to be picked up. None of our surgeries require your pet to remain hospitalized overnight. We understand the importance of minimizing hospitalization, especially in older and anxious pets.
Can I schedule my pet’s consultation and have surgery done the same day?
**Due to our extremely full schedule right now, we have to reserve surgery days for patients who have been previously examined. Usually, we can do an exam on a surgery day but at this time we have to know if a patient is a candidate and actually needs surgery first before putting them on the schedule. We will eventually go back to being able to schedule new patients on surgery days when things settle down and our schedule returns to a normal case load. We know this may be inconvenient for some clients and we apologize!!!
We understand that many of our clients must travel a great distance, so we set aside ONE appointment per surgery day for a consultation and surgery the same day on Tuesdays and Wednesdays. All other surgery slots are reserved for patients who have been examined previously. For the consultation and surgery on the same day, the appointment must be early morning (8am or 8:30am) so that we have time for all surgeries to be completed that day. If surgery is recommended and we judge your pet to be a good candidate for general anesthesia and surgery, your pet will be hospitalized for the day, and surgery will be done as soon as possible but we may have other surgeries that have to go ahead of your pet. Therefore, please understand that your pet may not be discharged until late afternoon. Patients with cataracts cannot have a consultation and surgery on the same day as they may require medical treatment prior to surgery and we must also perform an eye exam to determine if your pet is a good candidate for surgery first. Therefore, we do not schedule initial consultation and surgery for the same day for patients with cataracts.
Does Dr. Ramsey guarantee successful medical treatment and/or surgeries performed?
Unfortunately, there are no guarantees in human or veterinary medicine with any medical or surgical treatment because the ultimate outcome of any medical or surgical therapy depends on the response of the patient receiving treatment. Although the same exact treatment can be done for many different patients, each patient may respond differently, and unpredictably.
My pet needs a medication refill, do I need an appointment?
By law, we must see patients once yearly to renew prescriptions. If your pet is on a life-long medication and we have examined him/her in the past year, you may call our office to arrange pick-up or we will mail it to you for a $8 mailing fee (this fee covers postage fees, postage equipment rental fees, and supplies fees) Please allow 4-7 business days for delivery via USPS. Some medications may be available at your local pharmacy and we are happy to call them in for you. Please understand that we are unable to refill prescriptions 1-year beyond your pet’s last exam. If you are unable to return to our clinic, please call your regular veterinarian for refills.
Can my pet be scheduled after hours on an emergency basis?
Please be aware that we are not a 24-hour emergency hospital as we have only one ophthalmologist on staff. If an emergency should arise after hours or Friday-Sunday, we recommend you call your regular veterinarian for other ophthalmologists in the state who may be available for after hour or weekend emergency services.
What kind of payments do you accept?
- Visa, Mastercard, Discover, American Express, personal checks (no foreign checks) and cash.
- Payment for services is due in full upon discharge of your pet. We do not offer in-house payment plans or in-house financing.
- We do offer a third-party, credit card program called CareCredit for payments: (please apply before your appointment if you would like to use this option. If you want to apply in office, please arrive 30 min early to submit an application). Payment plans are accepted through CareCredit only. See Above. Please click here to apply now. By phone (800) 365-8295. If you already have an account, you may bring your card with two pieces of I.D. Cardholder MUST be present at time of sale.
- CARE CREDIT TERMS OFFERED:
- 6 months, no interest term for any amount over $200. (Amounts under $200 will only have the first billing cycle (21 days) interest free) WE DO NOT OFFER 12,18, or 24 month interest free terms.
- 24-48 month term with 14.90% interest rate on amounts from $1000 and up.
- 60 month term with 14.90% interest rate on amounts from $2500 and up.
- Appointment Confirmation Policy: We will send an email or call to confirm your pet’s appointment. You must reply to the confirmation email or call us at 517-655-2777 to confirm your appointment with at least 24 hours notice. Office hours are Mon-Thurs 8am-5pm. Our practice closes at 5:00pm. It is your responsibility to confirm the appointment. If you do not call to confirm at least 24 hours before the start of your appointment, we will give your appointment away to another patient.
- By law, we must see patients once yearly to renew prescriptions. If your pet is on a life-long medication and we have examined him/her in the past year, you may call our office to arrange pick-up or we will mail it to you for a $8 mailing fee. Please understand that we are unable to refill prescriptions 1-year beyond your pet’s last exam. If you are unable to return to our clinic, please call your regular veterinarian for refills.
- If you must cancel your appointment, kindly give a 24-hour notice when able. Clients who cancel with less than 24-hour notice will incur a balance of $85 on the next visit for one missed appointment and/or may not be rescheduled. Clients who “No Call/No Show” WILL NOT BE RESCHEDULED.
- Returned checks are subject to a $35 NSF (non-sufficient funds fee).
- It is NOT an option to decline blood work (CBC and Chem Profile) prior to pursuing anesthesia/surgery at The Animal Ophthalmology Center. You may have your regular veterinarian perform this necessary test prior to your pets surgery day, or you may have us perform it on the day of surgery.
- Due to changes in sales tax laws for veterinarians, beginning January 2013 we must charge sales tax on all items purchased (medications, pill pockets, harnesses)